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(Medical-NewsWire.com, March 14, 2013 ) Cebu City, Philippines -- At the Healthcare Information and Management Systems Society Conference, Cisco announced the results of its Customer Experience Report that was focused on health care. The report had looked into the perceptions of consumers and health care decision makers, known as HCDMs, on the patient experience in health care.
The results of the report expressed that as information, technology, bandwidth, and integration of the network become more centralized in the focus of the “new world,” the human and digital aspects alike are important for the experience of the patient. Each components respectively adds to the real-time and meaningful patient-doctor interaction which is key to patient satisfaction.
The survey looked at the views of consumers and HCDMs on sharing personal health data, participating within in-person consultation, juxtaposed to remote care through technological mediums. It found that views on the topic varied widely within the two groups, as well as within the 10 demographics looked at.
The global report was conducted early this year, and includes 1,547 consumers and HCDMs across 10 countries. Consumers and HCDMs were also polled from a wide array of backgrounds and ages within the countries to create a more representative outcome.
The Privacy and Personal Services portion for the survey took into account how comfortable consumers and HCDMs felt about sharing personal information, as well as medical information. All things considered health care practitioners were willing to share personal information more-so than the patients or citizens. The degree that all clinicians, patients, and citizens were willing to share varied directly upon their respective geography.
They key findings of the survey included the finding that Germans and Japanese were the two countries surveyed that would not concede to their health recorded being available on cloud services, even if promised full security. Another strong finding was that North Americans are comfortable with submitting complete medical history to ensure they have all information available to treat whatever ailment. Ninety percent of Russians expressed comfort, while 50% of Japanese patients were not comfortable with sharing their DNA.
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Source: EmailWire.Com 
Source: EmailWire.com
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